Shipping policy
Shipping Policy
Order Processing All orders are processed within 3–5 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer.
Shipping Times Once your order has been processed and dispatched, estimated delivery times are dependent on the items but usually are within the following time frames:
- United States: 7–14 business days
- International: 10–21 business days
Please note these are estimates and actual delivery times may vary depending on your location and carrier.
Shipping Costs We offer free worldwide shipping on all orders.
Order Tracking Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this to monitor your delivery status at any time.
Lost or Delayed Packages If your order has not arrived within the estimated delivery window, please contact us at jjw45328199@gmail.com and we will investigate with the carrier on your behalf.
Customs & Import Duties For international orders, customs fees or import duties may be applied by your local government. These charges are the responsibility of the customer and are not covered by Lume.
Contact Us If you have any questions about your order or delivery, please reach out to us via our Contact page.